• Small parcel delivery: 2-7 working days
Orders under 150 pounds have a handling time of 1-2 days, then ship by FedEx Home Delivery. from the Chicagoland area. Sorry, we cannot ship FedEx to APO, FPO, or PO Boxes We just ship to 48 contiguous states , can not ship to HI,AR,PR.
Signature Delivery: Certain items or delivery locations may require signature upon delivery. You can always add this service if necessary by contacting us before delivery. Signature is always the safest way to ensure delivery.
Damage: If the merchandise or packaging appears to be damaged upon delivery, contact us as soon as possible. Please have the order number and digital photographs of the damage ready to send. Learn More
Freight Delivery (LTL)
• Delivery times for Freight orders: 3-7 working days
Large, heavy, or high value items may ship via freight carrier. These shipments have extended handling times of 1-3 days, then ship from the Chicagoland area. Delivery takes place MONDAY-FRIDAY usually during business hours, you must be present and a signature is required.
The carrier will contact you by phone to schedule delivery. They will use the phone number on your order confirmation to call you, please ensure this is the best method to reach you. Please contact us if you need to add or change this number. Additional fees may be incured for redelivery if you are not present for the scheduled appointment, or if they cannot reach you to schedule the delivery.
During delivery the carrier truck will park on the street as close to your address as possible. An optional Lift-Gate service lowers the palletized shipment down to the ground curbside. Please call us for additional services like white glove delivery or installation.
Damage: It is your responsibility to inspect the merchandise prior to the truck's departure. Please note any damage to packaging, and missing items on the freight bill. Ensure the number of boxes present matches the number on the bill This will aid in the return/replacement process.
Address Changes: If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible at 800-383-9300 and have your order number ready. Some changes may be not possible, and carriers may charge a fee if the item is already in the area of your old address, and must be relocated.
Limitations: We just ship to 48 contiguous states , can not ship to HI,AR,PR, And PO.BOX
Does Normstrack.com offer inside delivery and assembly service?
Some items purchased at Normstrack.com can be assembled by a team of qualified technicians for an additional charge. Service availability varies by location. This service includes delivering and assembling the specified item within the space of your choosing. Please call us for information.